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Purpose Digital transformation through technology integration to support information access across sectors is a global trend. However, the Kenya National Archives and Documentation Service (KNADS) has made minimal progress. This study assesses KNADS’ readiness to adopt Virtual and Augmented Reality technologies and examines their vital characteristics and applications in archival management. Design/methodology/approach Using a mixed-methods research approach, data were collected from 32 participants consisting of all KNADS top and middle management staff. Qualitative data were collected using interviews and analysed thematically, while quantitative data were collected through questionnaires and analysed using SPSS version 24. Findings KNADS collections are in physical formats. They are accessed and used physically. Similarly, KNADS does not have a comprehensive digital transformation strategy to integrate virtual and augmented reality technologies to guarantee continuity if physical access is disrupted. Practical implications KNADS should promote and provide the broadest possible accessibility of materials while respecting legal and ethical access restrictions, including public statutes, cultural protections, donor contracts and privacy requirements. Originality/value Although many studies have been conducted on technological adoption for archival access, the study explores this from a Global South perspective.