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Towards a circumplex typology of customer service experience management practices: a dyadic perspective

Author:Yasin Sahhar, Raymond Loohuis and Jörg Henseler
Publisher:Journal of Service Theory and Practice,
Abstract: Purpose The purpose of this study is to identify the practices used by service providers to manag…

Biodiversity management approaches in small and innovative businesses: insights from a systems thinking perspective

Author:Riccardo Torelli and Federica Balluchi
Publisher:Social Responsibility Journal,
Abstract: Purpose Amid the current global crisis, biodiversity remains a topic that is often relegated to a…

Modelling the crisis management and impacts of 21st century disruptive events in tourism: the case of the COVID-19 pandemic

Author:Carolina Aldao, Dani Blasco, Manel Poch Espallargas and Saida Palou Rubio
Publisher:Tourism Review,
Abstract: Purpose This paper aims to analyse the most significant disruptive events affecting tourism durin…

Post-operative management of flexor tendon injuries at zone II and flexor pollicis longus – a survey of Irish practice

Author:Michelle Spirtos, Mary Naughton, Emma Carr, Tadhg Stapleton and Michelle O'Donnell
Publisher:Irish Journal of Occupational Therapy,
Abstract: Purpose The post-operative management of flexor tendon injuries has been the focus of considerabl…

Student-led environmental management system in Chiba University

Author:Sakiko Okayama
Publisher:International Journal of Sustainability in Higher Education,
Abstract: Purpose This paper aims to explain the student-led environmental management system (EMS) based on…

Change management and adoption of health information technology (HIT)/eHealth in public hospitals in Ghana: A qualitative study

Author:Salifu Yusif, Abdul Hafeez-Baig and Jeffrey Soar
Publisher:Applied Computing and Informatics,
Abstract: In Ghana, as with other developing countries, there are several health information technology (HI…

Exploring user experience of learning management system

Author:Ilia Maslov, Shahrokh Nikou and Preben Hansen
Publisher:The International Journal of Information and Learning Technology,
Abstract: Purpose This paper aims to explore the perspectives of university students on the learning manage…

Framework for implementing track deterioration analytics into railway asset management

Author:Mikko Sauni, Heikki Luomala, Pauli Kolisoja and Kalle Vaismaa
Publisher:Built Environment Project and Asset Management,
Abstract: Purpose Recent research outputs can be difficult to implement into ongoing safety critical proce…

Faculty use of the course management system (CMS) iLearn at the American University of Sharjah

Author:David Prescott, Cindy Gunn, Walid Alieldin, Kathleen Botter, Shireen Baghestani and Hamed Saadat
Publisher:Learning and Teaching in Higher Education: Gulf Perspectives,
Abstract:

Synthetic images generation for semantic understanding in facility management

Author:Luca Rampini and Fulvio Re Cecconi
Publisher:Construction Innovation,
Abstract: Purpose This study aims to introduce a new methodology for generating synthetic images for facili…
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