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The demand-what-you-want strategy to service recovery: achieving high customer satisfaction with low service failure compensation using anchoring and…

Author:Nathalie Kron, Jesper Björkman, Peter Ek, Micael Pihlgren, Hanan Mazraeh, Benny Berggren and Patrik Sörqvist
Publisher:Journal of Service Theory and Practice,
Abstract: Purpose Previous research suggests that the compensation offered to customers after a service fai…

Better abstract or concrete, narrating or not: optimal strategies for the communication of innovation

Author:Ernesto Cardamone, Gaetano Miceli and Maria Antonietta Raimondo
Publisher:European Journal of Innovation Management,
Abstract: Purpose This paper investigates how two characteristics of language, abstractness vs concreteness…

Place attributes and company names: an empirical and conceptual study into public branding and business strategies

Author:Narcís Bassols i Gardella, Christian Acevedo and Catalina Orjuela Martínez
Publisher:Journal of Place Management and Development,
Abstract: Purpose This research finds out to what extent companies’ names are influenced by the place’s att…

Startup engagement: a strategy framework for established companies

Author:Raoni Barros Bagno, Gina Colarelli O’Connor, Mario Sergio Salerno and Julio Cezar Fonseca de Melo
Publisher:Innovation & Management Review,
Abstract: Purpose Established companies often engage with startups as a way to improve their innovation per…

Climate change and adaptation strategies in rural Ghana: a study on smallholder farmers in the Mamprugu-Moaduri district

Author:Mumuni Yahaya, Caleb Mensah, Michael Addaney, Peter Damoah-Afari and Naomi Kumi
Publisher:International Journal of Climate Change Strategies and Management,
Abstract: Purpose This study aims to analyze the perceptions of smallholder farmers on climate change and e…

How do transport companies execute strategies in a volatile environment? A qualitative inquiry

Author:Bob Ssekiziyivu, Vincent Bagire, Muhammed Ngoma, Gideon Nkurunziza, Ernest Abaho and Bashir Hassan
Publisher:Journal of Work-Applied Management,
Abstract: Purpose The purpose of this study was to explore how transport companies in Uganda execute strate…

How strategic design abilities address unmet value in service engagement strategies

Author:Nijs Bouman and Lianne Simonse
Publisher:Journal of Services Marketing,
Abstract: Purpose Engaging with customers and addressing unmet value have become increasingly challenging w…

Implementation of circular economy in construction projects: a procurement strategy approach

Author:Siraj Ahmed, Jukka Majava and Kirsi Aaltonen
Publisher:Construction Innovation,
Abstract: Purpose The purpose of this study is to investigate the benefits and challenges of implementing c…

Advancing “no natural disasters” with care: risks and strategies to address disasters as political phenomena in conflict zones

Author:Rodrigo Mena
Publisher:Disaster Prevention and Management: An International Journal,
Abstract: Purpose The notion that disasters are not natural is longstanding, leading to a growing number of…

Optimal coalition splitting with heterogenous strategies

Author:Raouf Boucekkine, Carmen Camacho, Weihua Ruan and Benteng Zou
Publisher:Fulbright Review of Economics and Policy,
Abstract: Purpose The authors characterize the conditions under which a country may eventually split and wh…
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